Help
How can we help?
I forgot my password.
Choose Forgot your password? on the sign-in page. We'll email you a link that works once, for an hour. If it doesn't arrive, check spam or promotions, then send another.
I got a new phone or computer.
Sign in on the new device and your Companions are there. Your Keepsakes, Garden and drafts live in the old browser, so before you switch, go to Account on the old device and choose Take my Joygi with me. It saves a file called my-joygi.json. On the new device, sign in, go to Account and choose Bring my Joygi in.
Why can't I open my Companion?
Companions are added to an account by invitation. Sign in with the same email the invitation was sent to. If your invitation says it expired, ask the person who invited you for a new one. Having an account on its own doesn't open a Companion.
Did my writing sync?
No. Your writing stays in the browser where you wrote it. Joygi doesn't upload it and it doesn't follow your account. That's on purpose.
Can my school or program see this?
No. Joygi Core is yours. Schools and programs can't see your account, your answers about yourself or anything you write or keep.
How do I delete this device's work?
Go to Account, then Privacy and this device, and choose Remove my Joygi from this device. It removes this account's saved work from this browser only.
How do I delete my account?
Go to Account, then Delete account. It removes your account and your access. Work kept in a browser stays there until you remove it.
If you need more than reflection
Joygi is made for reflection. It isn't therapy, counseling or crisis support. If something feels bigger than a question, reach out to someone you trust or someone trained to help.
In the U.S., call or text 988 any time to reach the 988 Suicide & Crisis Lifeline.
Still stuck?
Write to hello@choosejoygi.com. Never send a password, and there's no need to share anything you wrote.